The Pool Hose in Henderson is seeking a Customer Service Part-time Super Star.
Are you open to work 1-2 days per week
Key Responsibilities:
- Customer Service: Serve customers and ensure a high level of satisfaction.
- Stock Management: Place orders for stock/parts required, count received stock, and process it through the system with a tax invoice. Ensure all products are priced correctly and maintain display shelves.
- Inventory Control: Check what is on order and report monthly to ensure all goods received have been processed. Make sure stock has the correct barcode and price labels before stocking shelves.
- Shop Operations: Enter shop stock transfers to other departments, assist with stock takes, and daily balancing of the cash till and EFTPOS terminal with shop sales.
- Pool Enquiries: Assist with pool enquiries over the telephone or with visitors to the pool display using the company script to ensure accurate, consistent information is given to prospective pool purchasers.
- Communication: Assist with answering the telephone and daily checking and replying to shop emails.
- Client Assistance: Assist clients with quotes on new pool covers and robotic cleaners. Follow up on outstanding payments over 7 days as requested from accounts.
- Maintenance: Partakes in the roster for cleaning the pools and maintaining the pool display area. General cleaning duties.
- Information Management: Keep the information table tidy and full of supplier brochures.
- Water Testing: Test pool and spa water, analyse results, give advice, and sell chemicals based on the water tests.
